Analysis Prime will now deliver 24/7 expert support for SAP BPC in addition to SAP Analytics Cloud
Analysis Prime, a leading provider of planning and analytics solutions announced this week the expansion of Experts-as-a-Service (ExaaS) into the SAP Business Planning and Consolidation space (BPC). Through leveraging Analysis Prime’s ExaaS, customers will be able to benefit from flexible, personalized service and 24/7 support for their SAP BPC solution.
Experts-as-a-Service is the exclusive support offering from Analysis Prime that was founded on the principle of delivering white-glove support at every touchpoint of a customer’s new journey with cloud-based, hosted, or digital solutions. Through its subscription-based delivery model, Experts-as-a-Service provides customers with dedicated access to product experts with deep functional and industry knowledge and cross functional experience. By leveraging ExaaS, both SAP Analytics Cloud and SAP BPC customers are paired with real experts to supplement their staff, learn the latest product features, follow best practices to understand the gaps in their solution and ultimately maximize the value of their solution investment.
“Today’s customers have heightened expectations when it comes to delivery and support. They do not want a one-size-fits-all support option—they need specific solutions to address their unique needs when it comes to implementing a new solution or supporting an existing one, ultimately making sure they are getting the most out of their solution, said Graylin Johnson, Managing Partner, Analysis Prime. He added “since our customers’ requirements are so diverse, we needed to make sure that all of our customers receive the same hyper-personalized support to address their unique needs. This meant expanding ExaaS to meet the needs of SAP BPC customers.”
“If an organization is able to provide each customer with the kind of support they want and require to maximize the ROI of their solution, it will gain a significant competitive advantage. And that is exactly what Analysis Prime has done by adding BPC support into our support portfolio,” stated Dan Cupersmith, VP of Sales and Solutions, Analysis Prime.
To learn more about how Analysis Prime is tailoring service delivery to meet customers’ unique needs, visit us today.